BIG W Sunbury

The lady working the service desk has probably never smiled a day in her life! From the moment I approached the desk with my warranty she gave me a filthy look, was rude, abrupt and very passive aggressive! Unfortunately I couldn't obtain my refund as it was purchased as a gift on my mother in law's card. I was a little upset as I'd had a conversation with the online service prior to coming into store where I had explained everything and they had said I could return it no issues. Sunbury is my closest store to which I live a hours drive from. She had zero interest in reading that conversation on my phone and not ONCE not even ONCE did she apologise to me which absolutely infuriated me! She was honestly just in her element power tripping all over the place! I'd love to know who interviewed this lady for her job and thought WOW she'd be great in customer service! Here's a tip if you read this! It's better to be polite compassionate and understanding to diffuse a situation so everyone walks away calm and happy because I'm sure it pissed your day off as much as it did mine. Unless of course you enjoy being miserable which I think you might! From reading the reviews seems like I'm not only person she's upset.

I am still shaking from the awful experience I had at this big W, I frequently shop here. Never usually have to make returns. Today I made a return and had the rudest worker serve me. I already witnessed how rude she was to the customer in front of me and then proceeded to be the worst customer service experience I've ever had. There was no greeting then she was demanding and had the worst attitude. Had no patience when I worked out which card to put a refund on and made me feel extremely small. I was being scolded which made me fumble around trying to work out how to receive my money back. I felt like a child with someone barking orders at me. At the end of my awful experience with her I politely and shakily said that she should be more polite being in customer service to which she rudely responded 'i could say the same about some customers'. I was in actual disbelief. I then found the customer that also had a terrible experience and together we shared how horrible it was and that we need to speak to the manager to which we did. I get that it's a busy time of year and some people may be going through personal issues. I'm not sure what happened to this particular worker to make her this way but she does not belong in customer service. Honestly don't think I want to go back here again.

I’ve been picking up parcels in Big w Sunbury even when lay-bys were around, since it opened. The woman Mary on the back service pick up desk is very rude, very direct talks to me like I know nothing and I’m a a child. This is the third time !!! The man behind me shook his head and said that’s not right her doing that. I was trying to talk with her she looks down at her scanner not noticing I have my licence on the counter I always have my LICENCE ready to pick up online orders and I think she hates her job. Just treat people with a bit less attitude, thanks very much. I am not shopping there again!!! I’m going to Watergardens.

I asked my fiancé “oh why did you do that? We haven’t got a bag”, at the self serve checkout. The attendant then decided to involve herself in our interaction and tell me I was a bully and had bad manners, despite my fiancé telling her “what are you talking about?”. Needless to say we were both appalled that a customer service attendant would so readily involve herself in customers conversations and only to insult one of them despite knowing nothing about either of us. Maybe she’s not playing with a full deck as she then proceeded to tell me that the cameras up there were Santa watching. 🙄

Just what you would expect from a variety store. You can get 'everything' for your house in one place. From appliances, clothes, gardening, toys, cosmetics, computer games to school and toy needs. It is also a cost effective way to back up your digital photos with 10c prints (next day pickup). Staff at the photo booth are also very friendly and helpful.